Where purchases happen and how refunds and cancellations are handled. The Master website does not take payment; each platform applies its own approved rules.
This is a working version for transparency. The content below describes how the website operates today. A few clauses marked "Being finalized" are still under legal review and are not yet binding commitments.
Where purchases happen
You do not buy anything on usamif.com. Payments are made on the relevant platform — Education, Career, Freelancing or Kids — through that platform's checkout and payment provider.
Because of that, the binding refund and cancellation rules are the ones published by the platform where you paid. This page helps you find the right place and understand the general shape of a request.
Rules depend on what you bought
Different offerings can have different rules: a subscription, a one-time course or bundle, a professional service or booking, and a freelancing/marketplace transaction are not the same.
The exact eligibility windows, cancellation-versus-refund treatment, and processing timeframes for each offering are set and published by the platform and are (being finalized) here. We do not state a universal "no refunds" rule or invent a refund period, and applicable consumer rights are preserved.
How to make a request
Start on the platform where you paid and use its refund/cancellation channel. Have your order or transaction reference ready — the platform needs it to locate your payment.
A typical flow is: submit the request with the order reference, the platform reviews eligibility against its policy, and if approved the refund is returned to the original payment method. Timeframes are set by the platform and its payment provider — see Payment Security & Currency for how and where payment happens.
If you contact us here
The fastest way to get a refund is to go straight to the platform where you paid — it holds your order and is the only party that can approve a refund. The Master website cannot approve, process, or escalate a refund.
If you do send a refund-related message through this website, it is stored securely and you receive a reference number. That reference only confirms we received your message — it is not approval, and it is not confirmation that your request has been escalated or actioned. We do not currently operate an automated hand-off that forwards your message to a platform, so please also contact the platform directly.